Whittenton Hardware
Store Manager
Full Time • Whittenton Hardware
Benefits:
- *varies by location
- Locally owned and operated
- Career Advancement Opportunities
- Employee discounts
- Bonus based on performance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
You might be a great fit if…
- You enjoy making a difference in your community and serving those within the community.
- You enjoy working in teams and are motivated to learn new skills.
Job Summary:
Store managers are responsible for overseeing the day-to-day operations of the store, including maximizing sales, minimizing expenses, optimizing merchandising and modeling outstanding customer service experience. They should positively represent Whittenton Hardware consistent with company values. The manager will also help build an efficient, motivated and productive sales team. Their job will include, but is not limited to, the following responsibilities:
Store managers are responsible for overseeing the day-to-day operations of the store, including maximizing sales, minimizing expenses, optimizing merchandising and modeling outstanding customer service experience. They should positively represent Whittenton Hardware consistent with company values. The manager will also help build an efficient, motivated and productive sales team. Their job will include, but is not limited to, the following responsibilities:
Responsibilities:
- Model excellent customer service and safety protocols in compliance with store policy and safety standards.
- Supervisory tasks include interviewing, training, appraising performance, disciplining employees, and planning weekly schedules. (Including handling call-outs)
- Foster a team environment where employees are motivated to provide outstanding customer service and contribute to the overall success of the business.
- This includes meeting with the operations manager weekly to provide feedback on what needs to be attended to.
- This also includes meeting weekly with each employee individually to get feedback on what can be done.
- You will also be working alongside another manager who you will collaborate with and make decisions through a team-based approach.
- Immediately respond to customer complaints and resolve them as best as possible.
- Maintain inventory at appropriate levels and participate in the weekly merchandise order. Oversee deliveries and restocking.
- Coordinates sales promotions, marketing, and special events.
- Directs merchandising in the store and ensures it is clean and organized, also responsible for maintaining signage.
- Protect inventory and store property against internal and external loss. Respond with appropriate action, according to store policy.
- Be able to operate all point-of-sale equipment and process all types of transactions including cash, credit card, debit card and house accounts. Provide accurate sales transactions to all customers and help other employees if they need assistance.
- Be willing to be trained on the following procedures and then help oversee these operations:
- Refilling propane canisters of all sizes.
- Mixing & Shaking Paint
- Cutting both Car and House Keys
- Cutting Shades
- Replacing Screens for windows
- Cutting and Refitting Glass for windows
Qualifications:
- Outstanding customer service skills and a professional attitude.
- Excellent communication skills, both written and verbal.
- Committed to continually learning and pursuing training and development opportunities.
- Project management skills, including the ability to coordinate special projects and finish on time.
- Ability to supervise other employees and understand the fundamentals of leadership.
- Strong knowledge of the products contained in the store.
- Motivated, organized, self-starter who is able to think independently and solve problems.
- Understanding of store operations, including finances, inventory control, and pricing strategy.
- Strong math, reading, writing, and communication skills.
- Knowledge of effective sales methods and techniques.
- Understand how to efficiently operate the store’s point-of-sale system. Knowledge of MS Word and PowerPoint.
- Able to work a flexible schedule: Store Manager will be Tuesday-Friday (10am-6pm), Saturday (7am-4pm), (Sundays and Mondays off).
Goals:
- Drive growth in the company through increasing sales and reducing expenses.
- Build a strong team of motivated and productive retail associates.
- Expand knowledge of retail operations, including inventory management and pricing strategies.
Compensation: $20.00 per hour
No matter who you are or where you call home, you add something powerful to any team you're on. Maybe it's a drive to achieve, a need to discover or create, or a desire to help others. As a part of our team, you'll use your unique talents, vision, and passion to help support our communities—through the best of times and the greatest challenges.
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Career Advancement Opportunities
Full-time and Part-time work
Locally owned and operated
Employee discounts