Benefits:

401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Lumber/Hardware Sales Consultant (Inside/Outside Sales)

Location: Big Rapids Lumber & Hardware

Summary: Responsible for serving BRL&H customers in an engaging way. Our purpose is to provide our existing and new customers with value, form and function building products. We provide our customers with the best customer service in the industry. This is a sales positions and it will include meeting with walk-in customers, talking with phone-in customers, and occasional job-site visits. You will participate and contribute to company goals and our strategic plan.

Core Duties and Responsibilities:

Greeting customers as they enter our office/showroom
Writing up walk-in and phone-in customers’ orders
Answering phone calls and emails
Assisting customers with pricing, product and delivery status information
Engaging in customers’ projects
- Asking questions to qualify customer needs
- Returning project quotes in a timely manner (based on customer need)
- Following up on possible orders
Continual responsibility of being a cooperative resource to customers and fellow employees
Pricing responsibility on special order product along with gross margin accountability
- Working knowledge and everyday use of technology including but not limited to email, phones, internet, MS Office products, Epicor and various vendor programs.
Showroom procedures
- Sales and inventory responsibilities
General knowledge on all of BRL&H products and services
Assist with any other needed items or task to ensure corporate success

Qualifications / Requirements

Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
Leadership and organizational abilities.
Outstanding interpersonal and communication skills.
Strong analytical and cognitive skills.
Commitment to company values.
Ability to solve problems
A passion for customer service
Detail oriented
Ability to work a flexible schedule (Possibility of 1-2 Saturdays 8:00-2:00 a month)

Success Factors
Personal characteristics/behavior that contribute to the ability to do your job well:

Respect for employees, customers, vendors and management.
Respect for the Organization and its information
Willingness to serve the customer
Teamwork mentality
Maintain a positive work atmosphere by acting and communicating in a cooperative manner with customers, co-workers, vendors & management.

Education / Training / Experience

High School degree a minimum (college degree preferred)
Experience in the Building Industry (a strong plus)
Retail and/or sales experience
Working knowledge on deliveries and wood-shop operations

Benefits (Full Time Employees)
We offer a competitive benefits package offering the following:

Medical and Dental coverage options
Company Bonus Plan
401k with company match
PTO and paid holidays

Position Opportunity:
Status: Full and part-time positions available
Hours: Facility is open M-F 7:00-6:00, Sat 8:00-2:00
Compensation: $13-$20 an hour |

Compensation: $13.00 - $20.00 per hour

No matter who you are or where you call home, you add something powerful to any team you're on. Maybe it's a drive to achieve, a need to discover or create, or a desire to help others. As a part of our team, you'll use your unique talents, vision, and passion to help support our communities—through the best of times and the greatest challenges.

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